Softage has had the privilege of working with one of the largest banks in Russia and Eastern Europe, a major financial institution in its home country. This considerable banking operation oversees the data of tens of millions of customers, which inevitably affects the flexibility necessary when introducing new technology. Given this complexity, the bank is nonetheless renowned for leading the way in innovative customer experience throughout Russia.
The bank provides a wide range of services and products. This includes property and life insurance, a sector in which a client’s comprehensive personal data is crucial. Financial institutions that efficiently utilize this information can reduce specific risks on a case-by-case basis, as well as see a general reduction in overall risk across the board. Deploying customizable insurance analytics software was clearly the most efficient solution, and this is exactly what Softage delivered.